Archives

  • Who should I contact for more information?

    In Devon County Council’s area, contact the Customer Service Centre on 0845 155 1004 or 0345 155 1004 or email customer@devon.gov.uk In Torbay Council’s area, contact public.transport@torbay.gov.uk

  • How do I find my bus stop number?

    The bus stop number should be shown at your bus stop, next to the text symbol. You can also find your bus stop number on Google: if you click on a bus stop it will show the bus stop ID under its name.

  • Is RTI available in Torbay and Plymouth?

    This RTI arrangement covers Devon and Torbay; therefore all buses in Torbay are shown on this system. Plymouth has a separate RTI system to Torbay and Devon; however, cross border journeys into Devon will be shown on this system.

  • Didn’t we already have a system in Exeter?

    Exeter has had a basic RTI system in place for ten years. This used old technology and relied on buses triggering a small number of fixed beacons around the city. Improvements in technology, and particularly the new generation of smart card ticket machines used on modern buses, allows each bus to be continually tracked for […]

  • Are the timetables at bus stops now out of date?

    No. buses will continue to run to their timetables, but there are many reasons why a bus may be delayed and this system will give you the most up to date information on where you bus is and how long it is likely to take before it arrives.

  • What factors might affect the accuracy of the RTI system?

    Devon is a largely rural county and there are large areas that do not have mobile coverage. As the ticket machines on each bus which transmit the data signals rely on the same communications technology as mobile phones, they can only communicate where they can get a signal. If there is an emergency which delays […]

  • How accurate is the information?

    If your bus is being tracked the system is very accurate, and will automatically update the predicted arrival time every 30 seconds. If your bus is not being tracked, you will only see the scheduled arrival time according to the timetable, which may not be the time that it will actually arrive. Please be assured […]

  • Why do some buses not appear on the RTI system?

    Virtually all buses in Devon are included, with the exception of some Countrybus and Dartline services in and around Newton Abbot and Torbay. When these services update their ticket machines our system will also be able to track their buses. Some buses in rural areas may lose contact with the system due to lack of […]

  • How can I tell if my bus is being tracked?

    If your bus is being tracked the system will show how long it will take to arrive at your stop in minutes (e.g. 6 mins). If your bus is not currently being tracked the system will show its scheduled arrival time according to the 24 hour clock (e.g. 17:14).