As part of our response to the government’s National Bus Strategy, and as detailed in our Bus Service Improvement Plan (BSIP), Devon County Council have committed to carrying out an annual passenger survey to measure bus passenger satisfaction in Devon.

The 2023 survey was funded and delivered jointly between Devon County Council, Torbay Council and Stagecoach South West.  All responses were collected “on the bus” by a team of surveyors over a 4 week period in June and July.

More than 2,400 responses were received through the survey. It found that 87% of all respondents were “Very satisfied” or “Satisfied” with their experience on their bus journey.

The survey found that most people said they were making their bus journey to travel to work, a shopping trip or for a day out. More than 80% were “very satisfied” or “somewhat satisfied” with the punctuality of the service they used, and more than 79% considered it value for money.

Results of the survey can be viewed on this link: 2023 Devon Bus Passenger Satisfaction Survey Results

The following image shows details of the routes surveyed across Devon for the survey.