UPDATE: National Bus Pass usage during COVID-19 situation
Cessation of Early Use of National Bus Passes in Devon – The last day you will be able to use your National Bus Pass before 09:30 weekdays will be Friday 5th June 2020. As more and more workers are returning and the need to maintain social distancing on bus services drastically reduces capacity, early morning bus capacity now needs to return to people who are using services to access employment.
Travel with the National Bus Pass will revert to the standard operating times from Saturday 6th June 2020. This is unlimited travel weekends and Bank Holidays and 09:30 weekdays until the end of service. For more information, please contact 01392 383688 and ask for Concessionary Travel or email email@example.com
Please be aware that the majority of our team are working from home in line with government guidelines and also that our card suppliers are working at a much reduced capacity due to the COVID-19 situation. As such, the issue of passes may be slower than our usual 5-10 working days target. At present we estimate that from order to completion may take as long as 15 working days, we will update this timeframe as and when required.
Passes issued by Devon County Council to disabled persons that expire on 31st July 2020 will be automatically renewed for one year if the pass has been recorded in use in the past 6 months. The new pass will be ordered in the first week of July and should arrive with the passholder within 10 working days. Disabled concessionary passes expiring beyond 31st July will revert to our standard procedure whereby the passholder will be sent an application to renew their pass where updated proof of eligibility is required. Should you require any further information, please contact us via the firstname.lastname@example.org e-mail address.
The National Bus Pass entitles the pass holder to free off peak travel on local buses anywhere in England.
The National Bus Pass is available to older people or those with certain disabilities. To find out whether you are eligible for a pass, and for details of how to apply, follow the links below.
UPDATE: Stagecoach Falcon Service
From 1st April 2020 the Stagecoach Falcon service will no longer be accepting the National Bus Pass. As Stagecoach have confirmed that more than 50% of the seats on Falcon services are bookable in advance, Devon County Council has agreed that the nature of the Falcon service excludes it from the National Bus Pass Scheme.
UPDATE: Passes expiring in 2022
We have approximately 60000 cards that have an expiry date between August and October 2022 which also carry a photograph that will be over 10 years old when the pass is due for renewal. We are therefore trying to stagger this workload over the intervening period by writing to passholders now and inviting them to submit an up to date photograph. If you receive a request for a new photograph for the 2022 renewal of your card, you can supply an up to date photograph at any time that is convenient for you between now and the end of June 2022.
UPDATE: Additional eligibility criterion for disabled applicants
In 2018, the Government consulted local authorities on changes to the eligibility criteria for the National Bus Pass. Legislative changes are expected to be confirmed on 31st May 2019 with a likely implementation date of 30th August 2019. The change that will be made is as follows:
• A new eligibility criterion for people who score 10 points or more under the ‘planning and following a journey’ activity of Personal Independence Payment (PIP).
Devon County Council will be able to accept National Bus Pass applications for persons in receipt of 10 points or more as detailed above as soon as the changes to eligibility guidelines are confirmed.
This change does not affect or replace any of the existing eligibility criteria for age-related or disabled applications.
You can now check that we have the correct address on your bus pass record on our database by using our address check application.
Important information about renewing your bus pass:
- Age-eligible passes issued by Devon County Council are only renewed automatically if they have been recorded in use on-bus in the preceding 12 months. This means that passes which are damaged and therefore do not scan on the ticket machine will not be automatically renewed. Similarly, passes which have only been used in London will also not be renewed. If your pass is damaged or has only been used in London please contact us at least one month before your pass is due to expire to arrange for a renewal.
- If you have an older person’s bus pass issued by Devon County Council which is now due for renewal and you have changed address since your pass was issued but did not inform us, please contact us immediately to ensure that your new pass is sent to the correct address.
- If you no longer live in the Devon County Council area, you need to apply to your new home local authority as we cannot issue passes for people who no longer live in the Devon County Council area.
- If you have a bus pass that was issued by a local authority other than Devon County Council, you will need to make a new application to Devon County Council as if applying for the first time. Devon County Council does not have access to the records or data held by other local authorities and as such we are unable to accept the issue of a National Bus Pass by another authority as proof of eligibility.
- Age-eligible passes that are currently in use are renewed automatically and you should receive your new pass 3-4 weeks prior to the expiry date of your current pass.
- If your pass expires within 2 weeks and you have not heard from us or received your new pass please contact us immediately.
- For further details refer to the section ‘Renewal process’ below.
If you have lost your bus pass please call our Customer Service Centre on 01392 383688 or 01271 383688.