The DevonBus Passenger Charter has been designed to improve bus services across Devon in partnership with local bus operators, bus users and other stakeholders. It covers all local bus services in Devon, including commercial services and those services which are supported through funding by Devon County Council (DCC).
The Charter outlines commitments by both bus operators and the local transport authority (Devon County Council) as well as expectations from bus passengers.
It will be managed and reviewed by the DevonBus Enhanced Partnership Board and the Devon Bus Users and Stakeholders (BUS) group on an annual basis. This Charter does not create a legal relationship but does set out an expectation that certain standards are met, as well as signposting who to contact when things go wrong.
